Please help! I'd like to get this working for both my windows 8 laptop and my windows vista home computer. I'm sure the solution is simple but for whatever reason I cannot figure it out. I even tried connecting my laptop to the printer as if it were a router. To cancel the print job, click Cancel Print. Use the Update IP address item in the Start menu entry for this printer.Ĭlick Help for additional assistance information. If you installed this printer by IP address, then you might need to update the IP address. Check your cable or wirless connection, and make sure the printer is powered on and ready. The print job could not be completed because the printer is unavailable or not connected. So I switched over to my home computer (Windows Vista) And did the same installations only to receive the same messages. But yet I still can't print from my windows 8 laptop. Somehow I even got through to the point where it said the printer was successfully installed to the network. HP Customer Support provides online help for your HP Photosmart 5520 e-All-in-One Printer, including setup guides, manuals, wireless test reports, and ink level indicators. All we needed was the host name or my IP address, which conveniently printed from the printer (I was able to use the touch screen on the printer to access the information) But when I tried putting in the host name, it sais that it was unable to locate the printer, so I tried our IP address, same message. I didn't see it, so I tried downloading the driver and the setup walked me through how to wirelessly connect to the printer. Next I tried to locate the printer using my Windows 8 laptop. That was easy, it connected with no issues. So I plugged in the printer, and immediately had it wirelessly connect to our router. Everything seemed to go so smoothly, until I tried to print. I received an HP Photosmart for Christmas and tried setting it up today. Business PCs, Workstations and Point of Sale Systems.
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